Dispatch
Shipping costs are €4.95 and is free for orders over €90.
All Stephano Official orders are shipped via a secure and traceable shipping method.
Free shipping is available on orders over a certain amount, depending on your region.
The shipping costs and thresholds for free shipping can be found further down this page.
You don't need to enter a discount code, free shipping is automatically applied at checkout.
Please note: Import duties, taxes, and customs charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility and may vary depending on the laws and regulations of the destination country.
We recommend that you contact your local customs office before placing your order for more information about any additional charges.
Some remote areas have a remote area surcharge.
This surcharge will be displayed during checkout, after you enter your shipping address.
If your order qualifies for free shipping, the remote area surcharge will still apply.
Once an order has been placed , cancellation or adjustment is no longer possible .
We aim to process all orders placed before 11pm the same day.
However, during busy periods processing may take 1–3 business days .
Once your order has been shipped, you will receive an email with a tracking link.
Estimated delivery time is 5–7 business days .
During busy periods (such as promotions or holidays), processing and shipping may take a little longer due to the high volume of orders.
We process orders from Monday to Friday (excluding holidays) .
Orders placed over the weekend will be processed the next business day. If your package arrives damaged, please contact us within 5 business days at info@stephanoofficial.com and include clear photos of the damage so we can assist you further.